What does data mean to you? In this series, we’re showing what kleene data can do for you and how you can become more data-driven, whether you’re a CFO, CTO, CEO or COO.
The role of COO, (Chief Operating Officer) can be vast and complex. As the second in command, the COO role is responsible for designing and implementing business operations to achieve efficiencies, secure the functionality of the business and drive growth.
Data is integral to the COO role. In order to innovate and succeed, you need to have a single source of truth (SSOT) from which you can strategise and build out your operations. Data tells the story of your business, use this for analysis and BI to empower growth. Without it, you cannot report on past performance, have an oversight of business activities or accurately forecast.
Establishing a data analytics infrastructure not only gives businesses a view on past and current performance, it also provides insight into future performance. Prediction models can be applied to your data and utilized to make decisions. With a single source of truth, you can have a full overview of the business and as a result, spot trends and patterns.
With real time data at your finger tips you can drive efficiencies and minimise waste, instantly. No need to wait for the end of the month report to discover inefficiencies. Redirect resources in real time, responding and adjusting to the events of the day or week. Moreover, insights allow you to respond to successes and failures and ensure the continued functionality of the business.
Implementing daily operations aligned with the company goals and strategy requires data. A single source of truth firstly allows you to see all of your data in one place. Secondly, using data for analytics and BI helps you to recognize patterns and use them to create solutions and solve problems.
Through kleene, you can automate internal reporting and manage departmental performance. Establishing KPIs for each team and monitoring performance across the business through data will highlight missed opportunities and areas for improvement. A single source of truth can allow you to see how many support tickets are being generated and which customer service representative answers the most, or has the highest resolution ratio. Similarly, it can show you the ROI on discounting, your return of advertising spend, churn and retention analysis.
Seeing your data in silos can lead to failures in operations. Without a clear overview of the business, it’s impossible to ensure operational efficiency. Centralisation of data is essential. A SSOT aligns the business, quickly giving you an understanding of the impact of actions.
Utilise these insights to execute business decisions and watch your business grow!
Want to see how it works? Book a demo to see what kleene.ai can do for you.
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