Careers
Customer Success Manager
Kleene, a London-based SaaS scale-up, seeks a Customer Success Manager to drive onboarding, retention, and growth. Requires 2+ years in SaaS customer success, strong commercial skills, and data interest. £40-50k + 20% OTE bonus. Hybrid with 2 days per week in our central London office, great benefits.
Who are Kleene?
Kleene are a cloud data intelligence & AI company on a mission to help organisations turn data into commercial insights.
Kleene is a B2B SaaS scale-up based in London, UK. Since it’s inception, Kleene has worked with innovative, mid-market organisations such as Swoon, Moonpig and Huel to enable analytical insights and solve business challenges using data. Kleene is an all-in-one ELT data platform that enables technical users to build and manage their own data pipelines from scratch. We also have a Professional Services team to consult and deliver complex projects for our customers.
Job Summary
As an Customer Success Manager at Kleene, you will:
- Be responsible for leading the immediate post-sale engagement with a new customer, helping them successfully onboard and drive the success of any Professional Services projects tied to their software purchase.
- As the lead point of contact for each engagement, you'll leverage your strong functional knowledge and commercial expertise to articulate Kleene's business value and work consultatively to address customer challenges.
- With a focus on negotiation and performance targets, you'll lead contract renewal discussions, drive customer retention, and develop strategies for successful growth and adoption of the Kleene.ai platform.
Responsibilities
- Manage a portfolio of Kleene customers through their post-sales journey at Kleene. We are all about relationships, and you will have the opportunity to build long-lasting business relationships with your customers
- Support cross-functionally to help to prioritise developer builds, Professional Services project delivery and oversee tech support
- Negotiate and renew your customer contracts, with the support from the Head of Customer Success
- Discover and upsell opportunities to expand your accounts, through additional software purchases and professional services projects
Experience and Qualifications
- 2+ years working as a Customer Success Manager or Account Manager ideally in a B2B SaaS organisation
- Strong commercial acumen, with the ability to discuss and consult on business challenges with customers
- A keen interest in technology, with an interest to learn how to communicate about data pipelines with customers
- Basic understanding of analytics
- Organisational skills and good time-management, with the ability to coordinate and prioritise across your customer base
- Excellent communication skills
Benefits
- At Kleene, we are passionate about team culture and like to hire great people who bring their true selves to the team
- Weekly team lunches in the office
- Hybrid with 2 days per week in our central London office
- Office fruit and snacks
- Subsidised GymPass and Cycle to Work scheme
- 25 days of annual leave, plus bank holidays
- Competitive salary and bonus. The salary band for this role is £40-£50,000 + 20% OTE bonus
To apply for this position, please email your CV and a cover letter to [email protected]